Help wanted -5-point Likert or 10-point numerical?
Here’s one for you our readers.
Benchpoint is currently designing a survey for a client. Most of the questions have 5-point Likert scales:
Neither satisfied nor dissatisfied
However the client wishes to have one question with a 10 point numerical scale where 9 is extremely satisfied and 0 is extremely dissatisfied.
We say we should stick to the same scale throughout the survey, and that a 5-point descriptive scale is better that a 10-point numerical scale.
What do our readers think?