Richard Gaunt
gaunt @
Tel  +44 (0)77 1169 1928
Fax  +44 (0) 20 8994 6100

Glenn O’Neil
Commugny, CH-1291
oneil @
Tel  +41 (76) 325 6213
Twitter: @glenn_oneil

(take out the spaces in the email addresses…)

15 Comments Add your own

  • 1. Jenny Schade  |  January 16, 2007 at 3:19 pm

    Hi Glenn,

    I discovered your blog because I was getting to many hits on my web site from my article that you posted about measuring results and establishing value. My articles get picked up frequently, but I’ve never had such traffic generated by one source! You must have a huge audience.

    Aussi, je vois que vous vivez en Suisse. Moi aussi, je parle francais parce que je vivais on france pendant quelques annees.


    Jenny Schade

  • 2. Glenn  |  January 17, 2007 at 12:25 pm

    Hi Jenny,
    Thank you for the feedback, I’m glad to hear your article is visited from my blog – it deserves to be, it is very interesting! I also like very much your approach to consulting and evaluation.

    merci encore,


  • 3. seppo  |  May 6, 2008 at 12:58 pm


    Any work related with Kevin Warwicks research/robotics?

  • 4. Glenn  |  May 20, 2008 at 7:58 am

    hi no i think you’d have to check on Kevin’s website.

  • 5. Scott Wellham  |  December 12, 2008 at 3:18 pm

    Re: Your 2007 comments on Likert scale questions. I’m looking for some information on the pros and cons of “high to low” vs. “low to high” presentation.

    Meaning: On a 7-point scale, what is the impact of putting “1” on the left vs. “1” on the right?

    Any thoughts you have would be appreciated.


    • 6. Glenn  |  December 21, 2008 at 3:23 pm

      Hello Scott,
      That’s a good question. I believe it’s better to go from the negative to the positive, left to right. It seems more logic to me and some automated survey software mark your answers and calculate the responses for graphs on this basis, e.g. that the first point is the lowest. But I’ve had clients argue that it should be the opposite way around – put positive to negative, left to right – as people will click on the first point by default – which I personally don’t believe. I’ve never found any academic reference supporting either way but looking at all examples in academic articles, 95% are written as negative to positive, left to right.


  • 7. Dan B  |  July 10, 2009 at 9:51 am

    Hi I’m doing some research on research about the use of ‘sliders’ or “Visual Analogue Scales” – do you know of any academic work that has been done in thid area?

  • 8. Mahmoud  |  September 3, 2009 at 11:49 pm


    I wanted to say that I found your blog very interesting and helpful. Thank you for your efforts. I had used one of your comments in my dissertation. How should I reference your blog in the referencing section?


  • 9. jen  |  September 1, 2010 at 9:55 am

    hi.. can you please give me a copy of likert scale questionnaires?? badly needed… for my thesis..thanks..

  • 10. Glenn  |  September 2, 2010 at 8:35 am

    Jen, many examples can be seen here in my earlier post:

  • 11. Sinéad O'Hara  |  March 23, 2011 at 3:07 pm

    Hi Richard and Glenn,

    Im currently completing my dissertation for my honours degree and found this article very useful. Was just wondering if you could point me in the direction of these articles, so that I can refrence them in my methodology? Having no luck finding them at the moment.


  • 12. Jonathan White  |  December 13, 2012 at 3:09 pm

    Hi Richard and Glenn,

    Great blog! You have some really great information here. You might also like a website that I manage at Search for Common Ground, called the Learning Portal for DM&E for Peacebuilding ( Perhaps we can collaborate?


  • 13. Glenn  |  December 14, 2012 at 3:29 pm

    Thanks Jonathan, for the positive feedback, I’ll be in touch by email.
    Kind regards,

  • 14. Janet Neubecker  |  December 3, 2013 at 3:44 pm

    Hello there. I would like to include more details about the complexity workshop in our evaluation newsletter here at the ILO in Geneva, Switzerland. I will also include the Lauco referenced workshop. Could you please send me information relevant for a participant: dates, website to sign up for the complexity workshop? Thanks.

  • 15. Glenn  |  December 3, 2013 at 4:25 pm

    Thank you Janet, I’ve emailed you the details.


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