Posts filed under ‘Communication evaluation’

Webinar – what PR metric should I measure? 25th November 2020, 12.30 GMT

As part of the AMEC* Measurement Month, I am speaking as part of a webinar, please join us:

Webinar topic: Ask the Expert: What PR metrics should I measure?

Summary: Join members of the AMEC European chapter for a interactive Q&A discussion on the metrics that really matter. Ask our panel of Europe’s leading experts anything you like about metrics. From how they choose what to measure to the pros and cons of different metrics and what makes a good report.

Speakers:

Dr. Glenn O’Neil, Founder, Owl RE
Dr. Maya Koleva, Head of Research and Insight, Commetric
Dr. Martin Löser, Managing Director Insights, Kantar Media

Date: 25th November 2020, 12.30pm GMT

Register here: https://zoom.us/webinar/register/4416028451632/WN_LvsxNzJoS7-dHssPdZu8gw

*AMEC: International association for the measurement and evaluation of communication

November 20, 2020 at 2:57 pm Leave a comment

Barcelona Principles 3.0 – communications evaluation

AMEC-Barcelona-Principles-3-High-Res

The Barcelona Principles – which set out the main principles for communication evaluation –  have been updated – version 3.0.

Following is an explanation provided by AMEC.

1. Setting goals is an absolute prerequisite to communications planning, measurement, and evaluation.
The founding principle of SMART (specific, measurable, actionable, relevant, and time-bound) goals as a foundation for communications planning has been promoted to an essential prerequisite. It pushes measurement and evaluation as a core component of the planning process, articulating target outcomes and how progress towards these will be assessed.

2. Measurement and evaluation should identify outputs, outcomes, and potential impact.
Previously, the Principles recommended measuring outcomes, rather than simply counting outputs. The updated principles extend this to consider longer term impact of communications strategy.

3. Outcomes and impact should be identified for stakeholders, society, and the organization.
From the original focus on business metrics, such as sales and revenue, the 2020 update embraces a more holistic view of performance. It allows the model to be more inclusive of a broader range of organisations and communications roles that are not necessarily profit-driven.

4. Communication measurement and evaluation should include both qualitative and quantitative analysis.
“To understand the full impact of your work, it is crucial that you use the full suite of methods to measure those outcomes,” summarised Ben Levine AMEC Board Director in describing the evolution of this principle to not just quantify but also understand how messages are being received, believed and interpreted.

5. AVEs are not the value of communication.
The message remains consistent and clear; “we continue to believe that AVEs do not demonstrate the value of our work.” It is important that communications measurement and evaluation employs a richer, more nuanced, and multi-faceted approach to understand the impact of communications.

6.Holistic communication measurement and evaluation includes all relevant online and offline channels.
Our founding principle that social media can and should be measured is so obvious today. The 2020 iteration reflects the game-changing shift in social communications’ capabilities, opportunities, and influence, such that all relevant online and offline channels should be measured and evaluated equally. The AMEC measurement framework promotes clarity across earned, owned, shared, and paid channels to ensure consistency in approach towards a common goal.

7. Communication measurement and evaluation are rooted in integrity and transparency to drive learning and insights.
Sound, consistent, and sustained measurement calls for integrity and transparency in recognition of today’s attention to data privacy and stewardship as organisations comply with new regulations, such as GDPR. This is also a statement that measurement isn’t simply about data collection and tracking, but about learning from evaluation and applying insight back into communications planning. It recognises the need to be transparent about the context in which programmes are run and being aware of any bias that may exist in the tools, methodologies and interpretations applied.

July 16, 2020 at 7:09 am Leave a comment

AMEC global virtual summit on communication measurement 2020

Summit-2020AMEC has announced their global virtual summit on communication measurement for 2020:

20/20 FORESIGHT: Measurement Frameworks, Myths and New Horizons

The virtual summit will take place on 8-9 July 2020

Keynote speaker will be Distinguished Professor Jim Macnamara of University of Technology Sydney & LSE – Prof. Macnamara is a specialist in communication evaluation and his research is always very interesting.

Jim will present his latest research that inform his new book Beyond Post-Communication and an evaluation project that showed a €24 million return on investment from communication. In two contrasting case studies, Jim will show the negative impact of disinformation and post-truth and the key causes, compared with a ground-breaking case study in evaluation of corporate communication.

Conference fees:
-Standard attendee £350 + VAT
-AMEC Member £250 +VAT
Industry Partner Member (CIPR, ICCO, IPR, PRCA, PRSA) £250 +VAT
-Government/academics/not-for-profit organisations £200 +VAT
-Enterprise delegate offer (up to 15 delegates) £2000 +VAT

Further information>>

 

June 9, 2020 at 2:42 pm Leave a comment

Measuring people power

MobLab has carried out a global study on how to measure people power – mobilising publics for campaigns and other initiatives. Here is an extract of the key takeawaysmpp-world-1:

key takeaways

For changemakers, if you’re not already measuring depth of supporter relationships and engagement (vs total numbers, or breadth), this report highlights a few ways to get started. Whether in a grassroots group, social movement, or an established NGO, tracking how committed people are to your mission (and to one another) and facilitating deeper relationships can be a big step forward.

For organisational leaders, this report is an urgent call to support cultures that are curious, innovative, and supporter- or people-centred. The results also clarified the importance of investing in staff and resources needed to build relationships with volunteers, grassroots, and community groups. The majority of the surveyed individuals found the very effort of measuring people power shifted and informed both tactics and strategy, guided day-to-day decision making, and was used to evaluate the past; essentially, to show them what was working and what wasn’t.

For funders, the results underscore the need to support organisations, groups and movements by investing in organising and power building, which don’t come with the same attractive metrics that we typically see in fundraising and digital advocacy. Funders should support both the implementation of sustained organising and supporter relationship building (outside of short term programme objectives) and ongoing development and experimentation in power building or “depth” metrics.”

View the report summary>>

May 14, 2020 at 12:54 pm Leave a comment

Communication evaluation measurement month

November is communication evaluation measurement month! AMEC – the International Association for Measurement and Evaluation of Communication and its members and partners are hosting many events – online and in-person globally – check out the calendar >> amecMMM

November 12, 2019 at 8:16 am Leave a comment

Sketches from communication evaluation summit

If you missed the AMEC Summit on communication evaluation in May 2019 as I did, there are some great summary sketches of the main sessions by Redanredan. See an example below; well worth to check out:

0935-Quantifying-the-creative-in-a-financial-services-B2B-environment-570x270

 

June 13, 2019 at 6:37 am Leave a comment

November is communication measurement month!

November is AMEC’s communication measurement month. There are some great events going on all over the world, check out the calendar of events >>

AMEC-Measurement-Month-2018.jpg

November 16, 2018 at 8:34 am Leave a comment

What to read on communication evaluation?

If you are like me and eager to read anything on evaluation and communications, this will be of interest to you.  AMEC has an exhaustive reading list (pdf) put together by Prof. Jim Macnamara, that  has a top ten “must reads” – many of them available online.

View the list here (pdf)>>

May 8, 2018 at 8:02 am Leave a comment

Presentation in Vienna: Evaluating Advocacy and Communication: Challenges and Solutions

slide1-8Next Wednesday afternoon, 9 May, I am happy to announce that I will be making a presentation for the Vienna Evaluation Network on “Evaluating advocacy and communication: challenges and solutions”. Further information is available here. All interested persons are welcome to attend!

May 1, 2018 at 11:52 am Leave a comment

New resource: Communications monitoring, evaluation and learning toolkit

odi toolkit  The Uk-based Overseas Development Institute (ODI) has published a new resource “Communications monitoring, evaluation and learning toolkit“; the toolkit focuses mainly on how to monitor your communication outputs and has some handy indicators by channel.

 

February 14, 2018 at 5:36 am 1 comment

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